DC Support Engineer

We are in search of talented and aspiring DC Support Engineer to join our team. In this role, you will leverage your expertise to safeguard information systems and enable secure operations. 

Colocation room control
• Conduct regular patrols of the colocation room according to a predefined
schedule.
• Maintain a record of the condition of critical areas and respond appropriately or
report any irregularities to the appropriate individual.
Guided Access
• Guide visitors without Personal ID cards, ensuring they receive appropriate
assistance and directions.
Monitoring System Management (Managed Services)
• Responds promptly to alarms reported by the customer device monitoring
system, ensuring appropriate actions are taken to address and resolve the issue.
Data Centre entry/exit for customer
• Manage entry applications by receiving and reviewing pre-entry applications
from our internal staff or customers to ensure that all proper access procedures
are being followed.
Shipping Management
• Receive, check, and register shipping applications, store and tag parcels for
future reference, and hand parcels to the delivery company.
• Check delivery slips, arrange pick-up dates and times, and keep delivery slips for
future reference.
Receiving Management
• Receive and check receiving applications, register schedules as necessary,
receive parcels from shipping companies, store them in storage, tag for future
reference, and hand them to customers.
Common Facility Management
• Manage and arrange usage schedules efficiently to ensure smooth operations
and optimal utilization of resources.
Rental Item Management
• Verify the presence of all rental items such as tools and monitors nightly,
ensuring completeness, and inspecting their condition for cleaning or repair if
needed.
• Oversee and manage rack shelf plates, understanding their usage and
requesting additional plates from appropriate parties when necessary.
Carry-in / out
• Manage the process of receiving, checking, and scheduling carry-in/out
applications as needed. Also, make sure to book filled-in and used applications
properly.
Remote Hands
• Provide basic remote hand services by receiving request calls or emails from
customers and notifications from portals. Ensure prerequisite conditions are
met before performing requested operations, reporting completion to
customers, and maintaining operation logs for future billing.
• Manage run books by ensuring they are properly stored every night, ensuring
easy access and organization for operational efficiency.
Sending notifications to customer
• Regularly perform maintenance activities by sending customers email
notifications to keep them informed about scheduled maintenance. In the event
of emergency maintenance, promptly notify customers about incidents and
escalate them to management for swift resolution when necessary.
Customer Support (Service Desk)
• Handle incoming phone calls by addressing customers' general inquiries
promptly via phone or email, escalating to the Supervisor when required for
resolution.
Quality Management
• Keep track and generate reports on a shift, daily, or monthly basis.
Tape Handling