Xcellink Pte Ltd
Total Vacancies: 10
IT Support Engineer
Full Time / 3 Years
Information Technology
Posted 20 Mar, 2025
The Service Desk Engineer is responsible for providing first-level IT support and on-site technical assistance to ensure smooth operation of the Institute’s IT systems. This role involves handling service desk tasks, maintaining IT infrastructure, resolving incidents, and managing IT assets. The Service Desk Engineer plays a crucial role in maintaining high-quality IT services for day-to-day operations and special events.
Role Responsibilities:
• System Implementation & Configuration: Assist in the installation and
configuration of PCs, workstations, operating systems, applications, and related
peripheral devices to support project teams.
• Critical On-Site IT Support: Provide first-level on-site IT support on a 24x7
rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am),
ensuring operational uptime of essential systems.
• Troubleshooting & Escalation: Investigate and resolve issues, providing timely
updates to the Project Manager on major escalations.
• Proactive System Monitoring: Perform daily health checks and inventory
assessments to prevent downtime and ensure all systems and devices are fully
operational.
• Technical Support Expertise: Utilize your hands-on experience in
troubleshooting and maintaining PCs, peripherals, and applications in a
Windows environment.
Why Join Us?
• Gain hands-on experience managing and maintaining advanced biometric
devices crucial to national security.
• Sharpen your troubleshooting skills while ensuring uptime in time-sensitive,
mission-critical environments.
• Learn to navigate SLAs and KPIs, vital for ensuring top-tier service delivery.
• Grow into a leadership role, overseeing a team responsible for providing IT
support services in critical environments.