Associate Engineer (End User Support)

Provide technical support to end-users on various technical issues and problems relating to end-user devices (e.g., desktop/laptop computers, printers, scanners and Smart Phones) and software such as Microsoft Office and emails
Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory (AD) administration.
Support service request and incident management to provide quality end-user services.
Perform ad-hoc root cause analysis and problem resolution.
Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures.
Develop checklists for typical problems.
Assist his/her immediate supervisor in the definition methods for issue resolution and prevention.
Perform other duties as assigned.

Diploma in Information Technology, Computer Engineering or equivalent, with at least 1 year of relevant experience in End User support.
Proficient with Windows operation systems, M365, Anti-virus software and etc.
General technical troubleshooting on IT hardware and software products (Desktops, Laptops, Printers, Audio, Projectors & etc)
Handling incident tickets from end user for IT matters.
Experience in supporting Microsoft Active Directory and DHCP will be an added advantage.
Possess excellent interpersonal skills, resourceful, analytical, problem-solving and communication skills.
A motivated person with the ability to work independently, a good team player and goal oriented individual.