NCS
Total Vacancies: 5
Service Delivery Executive
Permanent / No Prior Experience
Information Technology
Posted 07 Mar, 2025
Job Description
- Act as a focal point for all support-related queries and issues.
- Work with customers to ensure they are leveraging services effectively and finding value in our services.
- Assess customer feedback and improve procedures accordingly to ensure that great customer service is always provided.
- Ensure that effective communication is provided to the customer (including monthly or weekly service delivery reports) within agreed timeframes.
- Manage multiple stakeholders and work closely with sales, support, billing, and other technical teams.
- Liaise with third-party vendors, customer technical teams, and other interfacing application team leaders to ensure smooth Business as Usual (BAU) support operations.
- Ensure contractual meetings are conducted on time and open actions are followed up and closed promptly.
- Establish annual plans driving improvement by taking lessons from the previous year; review with the senior manager.
A little about you:
- Lead and mentor a team of Engineers.
- Responsible for resource forecasting and planning to ensure service delivery is not impacted.
- Review and raise resource requirements to senior managers.
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
- Collaborate, problem-solve, and strategize upcoming client meetings with team members.
- Collaborate with internal stakeholders to establish relationships across all departments.
Job Requirements
What you might also need to have:
- 2-3 years of experience as a Service Delivery Executive, Manager, or Customer Success Manager.
- Good customer management experience.
- Excellent written, oral, and presentation skills.
- Certification in IT Service Management and/or ITIL (v3 or above).
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