Xcellink Pte Ltd
DC Support Engineer
Full Time / No Prior Experience
Information Technology
Posted 14 Jul, 2025
Job Description
- We are in search of talented and aspiring DC Support Engineer to join our team. In this role, you will leverage your expertise to safeguard information systems and enable secure operations.
Job Requirements
- Colocation room control
- Conduct regular patrols of the colocation room according to a predefined
- schedule.
- Maintain a record of the condition of critical areas and respond appropriately or
- report any irregularities to the appropriate individual.
- Guided Access
- Guide visitors without Personal ID cards, ensuring they receive appropriate
- assistance and directions.
- Monitoring System Management (Managed Services)
- Responds promptly to alarms reported by the customer device monitoring
- system, ensuring appropriate actions are taken to address and resolve the issue.
- Data Centre entry/exit for customer
- Manage entry applications by receiving and reviewing pre-entry applications
- from our internal staff or customers to ensure that all proper access procedures
- are being followed.
- Shipping Management
- Receive, check, and register shipping applications, store and tag parcels for
- future reference, and hand parcels to the delivery company.
- Check delivery slips, arrange pick-up dates and times, and keep delivery slips for
- future reference.
- Receiving Management
- Receive and check receiving applications, register schedules as necessary,
- receive parcels from shipping companies, store them in storage, tag for future
- reference, and hand them to customers.
- Common Facility Management
- Manage and arrange usage schedules efficiently to ensure smooth operations
- and optimal utilization of resources.
- Rental Item Management
- Verify the presence of all rental items such as tools and monitors nightly,
- ensuring completeness, and inspecting their condition for cleaning or repair if
- needed.
- Oversee and manage rack shelf plates, understanding their usage and
- requesting additional plates from appropriate parties when necessary.
- Carry-in / out
- Manage the process of receiving, checking, and scheduling carry-in/out
- applications as needed. Also, make sure to book filled-in and used applications
- properly.
- Remote Hands
- Provide basic remote hand services by receiving request calls or emails from
- customers and notifications from portals. Ensure prerequisite conditions are
- met before performing requested operations, reporting completion to
- customers, and maintaining operation logs for future billing.
- Manage run books by ensuring they are properly stored every night, ensuring
- easy access and organization for operational efficiency.
- Sending notifications to customer
- Regularly perform maintenance activities by sending customers email
- notifications to keep them informed about scheduled maintenance. In the event
- of emergency maintenance, promptly notify customers about incidents and
- escalate them to management for swift resolution when necessary.
- Customer Support (Service Desk)
- Handle incoming phone calls by addressing customers' general inquiries
- promptly via phone or email, escalating to the Supervisor when required for
- resolution.
- Quality Management
- Keep track and generate reports on a shift, daily, or monthly basis.
- Tape Handling"
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