IT Infrastructure Specialist

Manage cloud and on-premises systems, including system security, monitoring tools, Google Workspace, websites, office automation systems, and databases. This involves daily operations, provisioning, and support.
Provide Level 2 technical support, resolving issues through both on-site and remote troubleshooting methods.
Manage vendors to ensure good quality service delivery on time and issues are resolved with agreed SLA.
Act as the primary point of contact for all matters related to systems and databases, including solution development.
Research, evaluate and recommend hardware and software solutions, present evaluation comparison analysis to the management, prepare detailed plans and specifications for systems requirements.
Oversee the lifecycle management of all system assets, including inventory tracking, technology refreshes, preventive maintenance, and disposal.
Coordinate and schedule maintenance for compute and storage resources, communicating maintenance schedules and impact on system availability to users.
Maintain comprehensive documentation of systems, including diagrams, technology stacks, contracts, subscriptions, and licenses.
Collaborate with external contractors to ensure seamless delivery of systems and services.
Conduct regular cybersecurity assessments to identify and mitigate risks, ensuring the security and integrity of all systems and data.
Investigate and respond to cyber incidents in a timely and effective manner, following the incident response procedure.
Collaborate with other Group entities within the Cybersecurity team to enhance the overall security posture of the organization and group.
Demonstrate the ability to handle stress effectively, particularly in high-pressure situations.
Document and update IT infrastructure, policies, and SOP documents. Involve in audits.
Conduct systems/user ID and access review and involve in audits.
Perform additional IT-related tasks as assigned.

Diploma or Bachelor's degree in Computer Science or a related field.
A minimum of 5 years of experience in IT.
Certifications in MCSE or MCSA, with additional certifications in Google and Azure administration or similar.
Proficiency in configuring and managing on-premises servers, storage, databases, and AWS resources.
Skilled in configuring and managing document management and workflow systems.
Proven ability in designing, implementing, and maintaining data backup and recovery systems.
Knowledge or experience in network administration and Cyber security is preferred.
Strong critical thinking, analytical abilities and ability to handle stress.
Strong in vendor management and troubleshooting skills
A fast and collaborative team player.
Able to work and collaborate effectively with cross functional teams within the larger group.
Strong verbal and written communication skills, capable of creating good quality training guides and videos, explaining IT architecture, drafting clear and precise IT announcement.