Persokelly Pte Ltd
Data Centre Ops Engineer
Permanent / 1 Year
Information Technology
Posted 05 Aug, 2024
Support the organisation's data centre services through active 24x7 monitoring of the infrastructure
Act as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA
Document and update accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc
Deliver ITIL compliance process conformance for incident, problem and change management
Ensure effective implementation of safety, security and customer support policy and procedures
Coordinate and provide support to contractors and vendors as well as inspecting completed work
Plan and support all preventive and reactive maintenance activities with little to no disruption to company's services
Diploma in Computing/Electrical/Mechanical Engineering or related field
At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering
Possess general knowledge of M&E and Network Critical Infrastructure
Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc
Meticulous team player with the ability to work under pressure in a fast-pace environment
Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary
Shift schedule is 12 hours rotational (8am to 8pm)/ (8pm to 8am)| 3 days work 2 days off including weekends/public holidays.