ERP21
Site Reliability Engineer (or Senior Application Support)
Full Time / 5 Years
Information Technology
Posted 07 Dec, 2024
Provide timely and effective technical support for application-related incidents and service requests.
Troubleshoot and resolve application issues, both independently and in collaboration with development teams.
Monitor application performance, identify bottlenecks, and implement performance enhancements.
Conduct root cause analysis for recurring issues and implement preventive measures.
Collaborate with internal stakeholders to gather requirements and provide recommendations for application improvements.
Maintain documentation related to application configurations, troubleshooting procedures, and known issues.
Participate in application deployment and release management activities.
Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes.
Support UAT and Interface Testing.
Preferred Skillset
• Java
• Oracle Database
• MySQL Database
• Jira
• Excel
• Hosting Platform, include but not limited to: Tomcat, JBoss, IBM Websphere/Weblogic
- Must be Singapore Citizen or Singapore PR.
- Must have minimum 5 years relevant working experience.
- Strong technical knowledge and experience in supporting enterprise-level applications.
- Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.
- Experience with databases and SQL query language.
- Familiar with software development life cycle (SDLC) and ITIL principles.
- Excellent problem-solving and analytical skills.
- Effective communication and collaboration abilities.
- Ability to work under pressure and prioritize tasks in a fast-paced environment.
- Occasionally required to work late hours (to support application deployment) and weekends (to support UAT)