ERP21
Inside Sales Executive
Full Time / 1 Year
Information Technology
Posted 07 Dec, 2024
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We are looking to employ an enthusiastic and customer-oriented inside sales executive to generate quality leads as well as follow up on inbound email and telephone inquiries. The inside sales executive's responsibilities include updating the CRM system on a regular basis, upselling and cross-selling to existing customers, as well as attending industry events and educational workshops as required. You should also be able to conduct research on market trends and competitors' products.
Responsibilities:
• Maintaining long-lasting relationships with existing customers through exceptional after-sales service.
• Actively sourcing new sales opportunities through cold-calling and emailing.
• Developing in-depth knowledge of product features and benefits.
• Utilizing virtual meetings to build relationships with new customers.
• Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products.
• Advising customers on suitable product selection based on their needs and specifications.
• Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.
• Following up on sales inquiries that are made by potential customers through different channels.
• Setting up face-to-face meetings between potential customers and Outside Sales Representatives.
• Perform 1st level troubleshooting on servers and network issues with regards to log collection/security tools.
• Generate reports on security metrics, incidents, and remediation efforts for management.
• Maintain accurate documentation of incidents, security changes, and system configurations.
• Any other ad-hoc duties as required or assigned.
- Minimum diploma / degree in any field.
- Experience in Information Technology would be advantage.
- Able to read and speak Japanese to liaise with Japanese customers would be an advantage.
- Experience in sales in managed services will be given priority.
- Candidate excellent communication skills with no experience may apply.
- Excellent negotiation and consultative sales skills.
- Effective communication skills.
- Exceptional customer service skills.