Data Centre Operator (Support & Facilities Manager)

Provide Data Centre (DC) Operations Support & Services at Customer’s premises. The scope of works include DC Environment Support, and DC Facilities Management Services.
DC Environment Support Functions
 Monitor the DC facilities infrastructure, to ensure they are within the operating levels defined by the Customer, including minimally:
– Power infrastructure such as UPS(Uninterrupted Power Supply), and Power Distribution boards;
– Cooling Infrastructure such as computer room air-conditioning units;
– Fire detection and suppression systems such as FM200, water sprinklers, fire extinguishers;
– Environment monitoring system such as humidity and temperature; and
– Water leakage detection.
Ensure the DC infrastructure is monitored on a 24x7 arrangement, inclusive of Saturdays, Sundays and Public Holidays.
 Must inform the Customer within one (1) hour when problems are detected.
 Work with the Customer and the Customer-appointed Supplier (Supplier) to resolve any infrastructure issues detected in accordance to the support hours as required by the Customer.
DC Facilities Management Services
 Inspect & Ensure daily, the general cleanliness and tidiness of the DC are maintained by the Supplier.
 Work with the Supplier on site preparation tasks including network cabling and electrical wiring, when required.
 Ensure the network cabling in the DC and within the racks are neat and tidy.
 Work with the Supplier for both scheduled and ad-hoc maintenance, servicing, repair and upgrading
works to the infrastructure at the Customer’s premises and premises identified by the Customer.
 Plan and coordinate the maintenance activities, including polling the affected parties, obtaining the
Customer’s approval, and sending out messages to inform the affected party.
 Obtain the Customer’s approval before finalizing the plan for any activity.
 Provide on-site support during the maintenance activities unless otherwise agreed by the Customer.
 Maintain up-to-date documentation of the DC design layouts.
 Manage the physical security of the DC in accordance with the guidelines provided by the Customer.
 Monitor the following physical security infrastructure to ensure they are within the operating levels
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defined by the Customer:
– Security Alarm and Security Card Access System; and – Closed-Circuit Television (CCTV).
Ensure that only authorised personnel are allowed to access the DC(s)
– Ensure that all visitors to DCs are escorted during their activities on-site. – Ensure that the visitors record their activities in the on-site log.