Customer Success Associate

• As a Customer Success Associate, you’ll be the point-person responsible for a portfolio of our SME customers. Onboard customers and demonstrate our key value propositions
• Drive adoption, growth, and retention of our customers by building trusted relationships and delivering the maximum value of the product
• Use touch-points, such as Business Reviews, to learn about their business priorities and guide them on how to best leverage the SleekFlow platform
• Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product
• Use your deep SleekFlow product knowledge to onboard and lead new enterprise customers to value
• Simultaneously manage multiple customers who are at different points on the customer lifecycle
• Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen SleekFlow proficiency
• Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights
• Build fundamental strategy and structure for upselling and retaining customers
• Look for upselling opportunities based on customers' needs

You have direct client management experience, ideally in a Customer Success, Account Management, or Sales role at a B2B technology company, You have a track record of delivering value to complex customers with large employee bases