AvePoint Singapore
Support Engineer
Full Time / 1 Year
Information Technology
Posted 06 Aug, 2025
Job Description
- Being a representative for projectspecific customer inquiries and issues that you will take ownership and bring resolution.
- Ensure customer satisfaction in Project Support and Maintenance
- Collect information and perform deepdive analysis, diagnosis, and troubleshoot.
- Commit to SLA for response and resolution, troubleshoot and perform root cause analysis of technical issues
- Communicate efficiently with the customer and the Internal R&D team on the bug fixes needed.
- Manages the status of issues raised and ensure they are resolved effectively in a timely manner.
- Continually evaluate existing processes to streamline and enhance customer support activities.
- Manage and keep tracks of change requests, bug fixes status and system updates deployments documentations.
- Prepare weekly statistic reports and able to present professionally in the weekly progress meetings with clients.
- Prepare and keep track of user manuals documentation and versions as well as release notes for upcoming enhancement releases.
- Conduct training / handholding sessions with users and to guide them to troubleshoot the system to resolve software issues or problems.
Job Requirements
- Proactive, customerfocused, and comfortable dealing with clients/vendors directly.
- Excellent communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
- Highly energetic, motivated team player, able to work under tight timelines and pressure to participate in digital transformation journey
- Good interpersonal skills, resourceful, take ownership
- Organized, meticulous, and able to work independently
- Strong analytical and troubleshooting skills
- Delivered B2B services effectively and efficiently, aware of service management preferred.
- Preference given to vendor–based software delivery experiences.
- Experience in Software Development and Microsoft SQL Server will be an advantage
- Able to converse with mandarin speaking clients.