Singtel |Nxera
Associate Engineer (Field Engineer)
Internship / No Prior Experience
Information Technology
Posted 06 Aug, 2025
Job Description
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Perform installation and maintenance support for Singtel’s highvalue segment customers and related products, ensuring excellent field service experience.
- Deliver onsite support for Singtel’s domestic copper and fibre transmission networks and services, including but not limited to ISDN, Ethernet, GPON, MetroEthernet, Gigawave, and WiFi.
- Ensure service excellence by meeting Service Level Agreement (SLA) targets for service delivery and restoration in alignment with product guidelines and customer contracts.
- Adhere strictly to workplace safety procedures in compliance with the Work Health and Safety Act (WHSA), and use appropriate safety equipment to carry out tasks safely and efficiently.
- Follow operational procedures, including obtaining customer signoff on the Service Report Form (SRF) upon job completion.
- Operate effectively in various environments such as restricted sites (e.g., military zones), hospitals, data centres, commercial buildings, and HDB MDF rooms.
- Collaborate with internal stakeholders (e.g., GOSA, TAC, support teams) and customers to complete assigned tasks efficiently and within stipulated timelines.
- Provide timely and accurate updates in delivery workflow and ticketing systems for work orders, fault resolution, and routine maintenance.
Job Requirements
- Diploma in Computer, IT, Engineer or Customer Service. Additional technical certifications are a plus.
- Proven experience as a Field Engineer or in a similar technical support role, preferably within the home/office networking, telecommunications, or green technology sectors.
- Strong technical knowledge in data communications (wired and wireless), internet security, and home automation systems.
- Excellent communication skills, with the ability to convey complex technical information to nontechnical users clearly and effectively.
- Passion for delivering excellent customer service, with strong customer engagement and handling abilities.
- Proficient in English; bilingual abilities are an added advantage.
- Selfmotivated, able to work independently with minimal supervision, and maintain performance under pressure.
- Strong problemsolving skills and sound decisionmaking abilities.
- Adaptable to various work environments and customer requirements, with a collaborative mindset to work well in team settings.